Help

How do I search for an item I want to buy?

You can find everything you need from the home page. You can click on featured bands or movies. You can use the Collection tabs along the top to browse a Product Category. Browse Artists & Bands by using the Filter By drop-down menu along the top. The search function at the top right of every page lets you enter catalog item numbers, keywords and phrases.

Is all your merchandise new?

No. While the majority of the merchandise we sell is unused and unworn merchandise, we also offer used music, movies, games, and other items at what can be a significant savings.

Is all your merchandise official and licensed?

Yes. All items are officially licensed by the band or other license holder. We do our best to make sure all of our merchandise, music or otherwise, is original, fully licensed merchandise.

Do you manufacture any of the merchandise you sell?

We do not hold licenses for any major label artists and therefore do not manufacture anything we sell. All merchandise is purchased through reputable distribution channels.

Why don't you carry an item in my size?

We try to offer the widest selection of sizes available to us. If you do not see your size, it is possible that it is not offered or the demand for that item does not warrant stocking the item. If a specific size is required please use our Contact Us page and we will see if that size is available.

Why can't I find my favorite bands merchandise?

We try to carry the widest selection of artists you will find anywhere. There does however, need to be a demand for any merchandise we would be willing to offer. If you are interested in seeing your favorite bands merchandise please let us know. We'd love to hear from you. If you know a band that would like us to carry their merchandise, please let us know or have them get in touch with us. We try our best to carry a wide selection and are always expanding our horizons.

How long does it take to receive a refund?

Refunds are processed to your original form of payment. Once a return has been processed, a credit card refund can take up to 2 to 10 business days to appear on your account.

What is your return policy?

Please click here for our return policy.

How are my packages shipped?

The Wall Music determines the most efficient shipping for your order. Our full shipping policy is here.

How Do I Order?

Ordering Online:
Click here to learn how to place an order.

What if I never received my order and my package is returned to you?

If we receive your package returned to us, we will attempt to contact you to resolve the problem. If there is an error in the address provided to us, you will be responsible for a re-shipping fee.

If I place an order, or even just create an account, will I get unsolicited e-mail from anyone because of my interactions with TheWallMusic.com?

No! We do not sell, share, trade or show anyone your e-mail address or anything about you. We consider all information you give TheWallMusic.com completely confidential, therefore you will never get junk e-mail or real junk mail because of us.

What does the 'Image Not Available' box mean?

This is usually marking a brand new product. In order to offer items as soon as possible we will include items on our web site before we receive it or artwork to picture. Be patient. A picture will soon be added.

Why is my country not listed?

Due to the amount of Credit Card fraud in some countries we can not accept payment from all regions of the world.